1-800-661-5858 info@solutionsserafin.com


Your user experience is extremely important to us.


The “site” solutionsserafin.com is operated by Solutions Serafin inc.

The terms “we”, “us” and “our” that are used on this website are in reference to Solutions Serafin inc.


Serafin Solutions Inc. is located at:

9301 Ray Lawson Blvd.

Anjou, Quebec H1J 1K6



You can contact us at any time by:

Telephone: 1 (800) 661-5858

Email: info@solutionsserafin.com





The information, tools, services and products to which you have access are offered to you as the user conditioned on your acceptance of all of the terms, conditions, policies and notices stated on our site.

By visiting any part of our site, you agree to be bound by the following terms and conditions (including any terms, conditions and policies referenced herein and/or hyperlinked to):

  • General terms of use (CGU).

Note that these Terms of Use apply to all users of our site, including, without limitation, “individuals who are visitors, vendors, customers, merchants and/or suppliers of contents “.



Any new tools or features that are added to our website are also subject to the Terms of Service.

Although most changes are likely to be minor, SOLUTIONS SERAFIN INC. may modify its terms of use from time to time and at the sole discretion of SOLUTIONS SERAFIN INC.

SERAFIN SOLUTIONS INC. encourages visitors to frequently check this page for any changes to our Terms of Use. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Information We Collect

We respect your privacy and are committed to protecting any personally identifiable information you may provide to us through our website solutionsserafin.com (the “Site”).

Our Privacy Policy describes how your personal information is collected, used and shared when you visit solutionsserafin.com (the “Site”).

The purpose of our Privacy Policy is to govern the collection (Data Governance), use, and disclosure of personal information as required by law, whether that information is collected through our website (online) or otherwise (offline).

SERAFIN SOLUTIONS INC. collects information at different levels. Some are collected for statistical purposes, others are used to improve the user experience on our website (cookie files or cookies), and some information is personal.


Site visitors

When you visit our site, we automatically collect certain information about your web browser (Chrome, Firefox, Edge, etc.), device (Computer, tablet, smartphone, etc.), IP address, time zone, and certain cookies or cookies installed on your device. Additionally, when you browse our site, we collect information about the web pages or products you view, the websites or search terms that referred you to the site, and information about how you interact with the site. We call this automatically collected information “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information on cookies and how to disable Cookies, visit http://www.allaboutcookies.org
  • “Log files”: are files used to track actions occurring on the site and to collect data, including your IP address, browser type, Internet service provider, pages forwarding/outgoing and timestamps.
  • “Invisible pixels (from English Web beacons): are electronic files (most often transparent image, the size of a pixel) used to record information on the way you browse the Site, in particular data concerning the operating system used, the reading time, the actions performed on a website, the Internet service provider and the location.


Links to external sites

Our website and our communication and marketing actions may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms of each site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.


Personal informations

When we talk about “Personal Information” in our Privacy Policy, we are talking both about Device Information and Contact Form Information.

Some visitors may choose to interact with SOLUTIONS SERAFIN INC. in such a way as to require the collection of personally identifiable information. The type of information collected by SOLUTIONS SERAFIN INC. depends on the nature of the interaction.

For example, if you contact us via an online form, we collect certain information about you, including your name, email, and any other information listed within your message.



The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Although we strive to use “commercially acceptable” means to protect your personal information, we cannot guarantee its absolute security.


How do we use your personal information?

We collect “information” to enable us to provide, manage and develop our business and operations, including the following:

  • To establish, maintain and manage relationships with you so that we can provide you with the products and services that have been requested;
  • Review the services we provide to you so that we can understand your needs and improve our services;
  • Notifying you of services other than those you have specifically requested: communicating information to you promoting our other services;
  • Respond to your requests;
    Protect us against error, fraud, theft and damage to our properties and assets;
  • Comply with applicable law or regulatory requirements; and as permitted by law.


Sharing your personal information

We may share your personal information with third parties to help us achieve the purposes described above.

We also use Google Analytics to help us understand how our customers use the site – you can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy / . You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioral Advertising

As described above, we use your personal information to potentially present you with targeted advertisements or marketing communications actions that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online- advertising/how-does-it-work

You can opt out of targeted advertising or block the display of certain ads by:

Going to the bottom of the page of a received email to find the “Unsubscribe” button;

By visiting the following pages:

GOOGLE: https://support.google.com/ads/answer/2662922?hl=en

BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/


Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details provided at the top or bottom of this page.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you place an order through the Site), or otherwise to pursue our listed legitimate business interests. above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


Data retention

We will retain your information for our records unless and until you ask us to delete this information.



For more information about our privacy practices, if you have any questions, or would like to make a complaint, please contact us at any time by:

Post to:

9301 Ray Lawson Blvd.

Anjou, Quebec H1J 1K6



Telephone: 1 (800) 661-5858

Email: info@solutionsserafin.com